前言
二維碼索引
緒論 .....................................................................................................................1
項目一　客房用品管理訓練 .............................................................................5
任務　工作車用品配備訓練 .........................................................................8
項目二　客房清掃服務訓練 ...........................................................................11
任務一　走客房清掃訓練 ...........................................................................21
任務二　住客房清掃訓練 ...........................................................................25
任務三　空房清掃訓練 ...............................................................................28
項目三　鋪床訓練 ...........................................................................................33
任務一　西式鋪床法訓練 ...........................................................................36
任務二　中式鋪床法訓練 ...........................................................................40
項目四　衛(wèi)生間清掃服務訓練 .......................................................................45
任務　衛(wèi)生間清掃訓練 ...............................................................................49
項目五　公共區(qū)域與其他清潔服務訓練 .......................................................55
任務一　客用洗手間清潔保養(yǎng)訓練 ...........................................................61
任務二　銅器清潔保養(yǎng)訓練 .......................................................................64
任務三　日常地毯清潔保養(yǎng)訓練 ...............................................................66
任務四　大堂清潔訓練 ...............................................................................68
任務五　大理石地面清潔訓練 ...................................................................71
任務六　玻璃、鏡面清潔訓練 ...................................................................74
項目六　布件房與洗衣房管理訓練 ...............................................................77
任務一　布件房的管理訓練 .......................................................................81
任務二　洗衣房的管理訓練 .......................................................................84
項目七　客房接待服務訓練......................................................................89
任務一　迎送服務訓練 .........................................................................99
任務二　洗衣服務訓練 .......................................................................102
任務三　夜床服務訓練 .......................................................................105
任務四　小酒吧服務訓練 ...................................................................108
任務五　行政樓層服務訓練 ................................................................110
任務六　會議服務訓練 ........................................................................115
項目八　客房設備管理訓練....................................................................123
任務　客房設備保修訓練 ...................................................................128
項目九　客房安全管理訓練....................................................................133
任務一　鑰匙的領取、使用與管理 ...................................................142
任務二　防火工作訓練 .......................................................................145
任務三　防盜工作訓練 .......................................................................150
任務四　緊急情況處理訓練 ...............................................................154
任務五　公共衛(wèi)生防疫工作訓練 .......................................................172
參考文獻....................................................................................................179